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Contract conditions

CONDITIONS OF WEB SALE AND CANCELLATION POLICY

All contracts, cancellations, returns and modifications of the services on this page, http://mpunti.es, will be governed according to the contract conditions set forth below.

CONTRACT CONDITIONS

This contractual document will govern the contracting of services through the website http://mpunti.es, property of PT MPUNTI NUTRITION EXPERTISE under the M.PUNTI trademark.

Acceptance of this document means that the CLIENT:

- You've read, you understand and you're agree with this text.

- Is a person with sufficient capacity to hire.

- Assume all the obligations set out here.

These conditions will have an indefinite period of validity and will be applicable to all contracts made through the mpunti website.

The content of these terms and conditions of contract, as well as any information contained on this website, is subject to changes and updates without prior notice. These modifications come into effect as soon as the updated terms and conditions are posted on the website. The customer will be subject to the terms and conditions in force at the time they register/make purchases from the website.

IDENTITY OF THE CONTRACTING PARTIES

On the one hand, the supplier of the goods or services contracted by the Client is PT MPUNTI NUTRITION EXPERTISE with registered office Jl. Raya Dalung, Banjar Kwanji, Kel. Dalung, Kec. Kuta Utara, Kabupaten Badung (80117), Bali, Indonesia and Email info@mpunti.es

And on the other hand, the Client, registered on the website through his name and email for which he has full responsibility for use and custody, and is responsible for the veracity of the personal data provided to PT MPUNTI NUTRITION EXPERTISE

OBJECT OF THE CONTRACT

The purpose of this contract is to regulate the contractual sales relationship born between PT MPUNTI NUTRITION EXPERTISE and the Client at the time the Client accepts the corresponding box during the online contracting process.

The contractual sales relationship involves the delivery of a specific service, in exchange for a specific price publicly displayed through the website.

Definitions:

Within the framework of these terms and conditions, as well as on the PT MPUNTI NUTRITION EXPERTISE website, the following words are defined as follows:

Client/patient: the contracting party with PT MPUNTI NUTRITION EXPERTISE The client can be either a natural person, an adult and over 18 years of age, or a legal entity.

Website: virtual learning platform available to the Client by PT MPUNTI NUTRITION EXPERTISE , within the framework of these terms and conditions. The URL dedicated to this website is the following: http://mpunti.es. This website is the property of PT MPUNTI NUTRITION EXPERTISE .

RECRUITMENT PROCEDURE

The Client, in order to access the services offered by PT MPUNTI NUTRITION EXPERTISE , must enter a virtual platform where they must freely and voluntarily provide the personal data that will be required, which will be treated in accordance with the provisions of the regulations. current regulations on the protection of personal data, detailed in the Legal Notice and Privacy Policy of this website.

  1. GENERAL CONTRACTING CLAUSES

Unless specifically stipulated in writing, access to the service will imply acceptance by the Client of all these legal conditions. Any condition that is not expressly accepted in advance and in writing by PT MPUNTI NUTRITION EXPERTISE remains unappealable regardless of when or at what particular moment it may have become known or realized any commercial significance for the party.

All paragraphs that make up the whole of this contract are relevant even if they are not applicable, it is not possible to selectively interpret or oppose a clause without triggering a waiver by PT MPUNTI NUTRITION EXPERTISE taking into account the conditional clauses that constitute the agreement. mentioned below (null and void conditions).

  1. RIGHT OF WITHDRAWAL

The Client has the same rights and deadlines to proceed with the return and/or claim any possible defects or defects that the service presents, both online and offline.

If the Client is a natural person and in accordance with Regulation 6 of the European Communities (Protection of Consumers with respect to Contracts Made by Remote Means of Communication) Regulation 2001, the client benefits from a period of 7 business days to cancel the contract made by this remote means, without giving a reason, and, if the Client makes use of that right of cancellation, he or she will not incur any charge or penalty. Without prejudice to this provision, the 7 day period will begin to run on the day the Customer accepts these terms and conditions.

The return period is 14 calendar days, counting from the delivery date. In that case, you will write to info@mpunti.es providing your account number and ID to proceed with the refund.

Withdrawal is subject to a series of exceptions, contemplated in the Law. Once the online consultation has been completed by the therapist and the consumer, the consumer acknowledges that they are aware that they will have lost the right to withdraw from the initial pack or the pack of follow-up.

The consumer accepts that the first consultation will be made between the first day of payment and the following two weeks.

The consumer accepts that the therapist agrees to respond to one email per week within 24 to 48 business hours. After this email, the following emails will be answered next week.

The therapist will have 1 to 4 days to send the nutrition or training plan.

From the first visit, you will have 30 days to contact via email and be advised by the therapist. Outside of this period, the therapist does not commit to continuing with the counseling; if counseling is desired, a follow-up visit must be arranged.

The cancellation or postponement of an appointment already booked must be made at least 48 WORKING hours prior to the session, in order to be able to reorganize the agenda with a sufficient margin of time without causing damage to the time of the therapist or the rest of the patients. Therefore, appointments that are not canceled within that time frame will incur the cost of one hour of session.

If cancellation is requested within the indicated time, 100% of the amount paid will be refunded.

The second 30' consultation that includes the first pack will be 15 days after the first visit, it cannot be postponed more than one week.

Payment for consultations will always be made no later than the day before the consultation and the consultation will not be carried out if payment has not previously been made and proof is available.

If you purchase a pack of 3 consultations for any service, once the first visit has been made, under no circumstances will the proportional part of the rest of the paid consultations be refunded.

  1. CLAIMS

Any claim that the Client considers appropriate will be attended to as soon as possible, and can be made at the following contact addresses:

Email: info@mpunti.es

Telephone: +34 722 530271 (WhatsApp) or 081339623982 (Calls)

In the event of a claim or dispute of any nature, PT MPUNTI NUTRITION EXPERTISE and the Client undertake to try to resolve the complaint or conflict amicably. Online Dispute Resolution

In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the Client/Patient and PT MPUNTI NUTRITION EXPERTISE , without the need to resort to the courts of law, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, and may finally suggest and/or impose a solution to the conflict. Link to the ODR platform: http://ec.europa.eu/consumers/odr/

  1. FORCE MAJEURE

PT MPUNTI NUTRITION EXPERTISE will not be liable for any non-compliance due to unforeseen circumstances or causes beyond the control of PT MPUNTI NUTRITION EXPERTISE , including, but not limited to, cases of force majeure, riots, embargoes, acts of civil or military authorities, fires , floods, accidents, strikes, lockouts or shortages of transportation, facilities, fuel, energy, labor or materials. In the event of delay, PT MPUNTI NUTRITION EXPERTISE may be excused from the benefits, to the extent that it is delayed or prevented by such causes, and for the entire period of time in question.

  1. COMPETENCE

The Client may not assign, transfer or transmit the rights, responsibilities and obligations contracted in the sale. If any stipulation of these conditions is considered null or impossible to comply with, the validity, legality and compliance of the rest will not be affected in any way, nor will they be modified in any way.

The Client declares to have read, know and accept these General Conditions in their entirety.

  1. OBLIGATIONS OF THE PARTIES

OBLIGATIONS AND RESPONSIBILITY OF PT MPUNTI NUTRITION EXPERTISE

7.1 Continuity and consistency of service

PT MPUNTI NUTRITION EXPERTISE expressly agrees to provide all its resources in the delivery, availability and in the provision of services in general and herein, undertakes to fulfill its obligation as a service provider to the best of its ability.

PT MPUNTI NUTRITION EXPERTISE undertakes to act with the greatest diligence and care as possible and to proceed to provide quality service in accordance with generally recognized practices: except in the hypothetical case that the service is suspended, pursuant to special instructions demanded.

Consequently, PT MPUNTI NUTRITION EXPERTISE will be contractually obliged to offer access (24/24) and weekly (7/7), and conditioned on being able to guarantee its services given the supply conditions (subsequent network performance).

PT MPUNTI NUTRITION EXPERTISE reserves the right to interrupt service through its server, in order to carry out essential maintenance, to improve network performance, or for any other operational reason in connection with maintenance.

PT MPUNTI NUTRITION EXPERTISE, without affecting any of its rights and responsibilities, promises to inform the Client, within a reasonable period of time, of the date on which it proposes to carry out the maintenance, so that the Client can do other arrangements.

The Client acknowledges that the ADVICE may not be available if the Client is unable or unable to access the Internet or this website. PT MPUNTI NUTRITION EXPERTISE will not be responsible for the client's inability to access training, under these circumstances.

In particular, it is the Customer who must maintain his own virus protection as well as the version of his browser. PT MPUNTI NUTRITION EXPERTISE will not be responsible for any viruses transmitted through its website.

Likewise, PT MPUNTI NUTRITION EXPERTISE disclaims any responsibility for unauthorized access to computer systems, or for the looting of any data as a result thereof. However, PT MPUNTI NUTRITION EXPERTISE applies appropriate means to prevent illegal intrusions. PT MPUNTI NUTRITION EXPERTISE will in no case be liable for damages related to it, such as operating loss, loss of profit, loss of value, damages or expenses.

7.2. Quality of service

PT MPUNTI NUTRITION EXPERTISE undertakes to exercise its offer with due diligence and care, providing a quality service, in accordance with normal practices in the field, subject to the interruption of explicitly requested services at the request of the administrative authorities.

If the ADVICE established by the Client is suspended following a decision by a competent authority, PT MPUNTI NUTRITION EXPERTISE will refund the Client or offer a credit valid for one year, equal to the amount of said training offer.

The Parties agree that PT MPUNTI NUTRITION EXPERTISE has the right to modify the services without prior notice.

7.3. Services post-sale

PT MPUNTI NUTRITION EXPERTISE is committed to providing the Client with the necessary help regarding the ADVICE purchased online.

OBLIGATIONS AND RESPONSIBILITY OF THE CUSTOMER

7.4. Introduction

The Client expressly agrees to have verified the compatibility between his demand and the offer of services and fully acknowledges the receipt of all the necessary information and advice from PT MPUNTI NUTRITION EXPERTISE , so that this agreement can come into force with knowledge and binding certainty. .

The Client guarantees to act within its exclusive responsibility if, as a result of access to the service, this is not carried out in accordance with what can be considered reasonable acts of use carried out by the client, who is in possession of his access and password and that does not respect the general guide and instructions for correct use, initially provided by PT MPUNTI NUTRITION EXPERTISE

The Client, if the conditions are met, must inform PT MPUNTI NUTRITION EXPERTISE about these terms and will be responsible in respect of this matter.

The relevant parties to the contract also recognize that PT MPUNTI NUTRITION EXPERTISE is capable of modifying the provision of the service with complete transparency without the need to carry out any prior communication procedure, other than to inform the Client that the level of provision of services already provided , it's going to be tight.

The Client acknowledges being informed of the provisions of the regulations relating to security (security or physical security) and operational security. The Client will be solely responsible for the consequences of non-compliance with these rules and these Terms.

7.5. DEVELOPMENT OF NUTRITIONAL AND INTEGRATIVE COUNSELING

The Client undertakes to check in advance that he or she has the necessary conditions to attend the INTREGRATIVA NUTRICIONALE CONSULTING. Access to the platform is done directly from a computer connected to the Internet. PT MPUNTI NUTRITION EXPERTISE is not responsible in case of absence or deficiency of said connection.

7.6. RESPONSIBILITY OF THE CUSTOMER TOWARDS THE BENEFICIARY.

The Client, by creating a Client profile on the website, expressly agrees to pay for any registration initiated by the nominated Client.

  1. FINANCIAL PROVISIONS

8.1. Pricing and billing

PT MPUNTI NUTRITION EXPERTISE is committed to displaying its CONSULTING prices in the most transparent manner. The applicable prices are those displayed on the website at the time of the order or order. Prices are expressed in euros and include taxes. They can be modified at any time without prior notice. All orders are made in euros and paid in euros. The client is solely responsible for the payment of invoices addressed to him. The entire ADVICE is paid at the beginning of the service purchased and in advance.

8.2. Way to pay

PT MPUNTI NUTRITION EXPERTISE allows the following ways to pay for an order:

Credit or debit card: no discounts or charges will apply.

The Client guarantees PT MPUNTI NUTRITION EXPERTISE that he has all the rights to use this payment method when validating the order. The client acknowledges that by filling out the appropriate fields, he/she provides the payment information with his/her full acceptance to make this payment to PT MPUNTI NUTRITION EXPERTISE, for the entire amount due.

The various stages of the payment process are fully encrypted and protected. Information related to the order and card number does not circulate unencrypted on the Internet. The card number is not printed on documents, invoices, credit card receipts or other receipts. Furthermore, PT MPUNTI NUTRITION EXPERTISE never accesses the Client's payment information. The payment gateway does not save card numbers once the payment transaction has been transmitted to PT MPUNTI NUTRITION EXPERTISE.

8.3. Order and validation process

The application can only be made online through the website. The request to the CONSULTANT by the client constitutes an act of irrevocable acceptance of these conditions, and can only be challenged in limited cases provided for in this contract in accordance. Consequently, PT MPUNTI NUTRITION EXPERTISE can in no case be considered responsible for the non-execution or poor execution of the contracted services, due to the entry of the private client's data.

8.4. Acknowledgment of receipt

The receipt/voucher is sent to the customer as soon as the customer's order is processed. It is legally binding proof of the order when combined with the original invoice.

8.5. Proof

In case of disputes regarding the nature of the services of PT MPUNTI NUTRITION EXPERTISE or the Client's use of the website, the information stored on the electronic payment device and within the framework of the automatic collection of information by PT MPUNTI NUTRITION EXPERTISE , could be used as evidence between both parties.

8.6. Conditions for the control/monitoring modality of the consultancies:

The time between the first consultation and the control should not be more than 30 days. In the case of controls and control packages, the terms and conditions of each of them must be reviewed.

The maximum time between controls should also not exceed 6 months.

Once this time has passed (> 6 months), the initial assessment will have to be done again, since it would not be a follow-up that would be evaluated but rather starting from scratch with an adjusted eating plan.

  1. ADVERTISING

PT MPUNTI NUTRITION EXPERTISE may, under certain circumstances, use printed commercial documentation resulting from specialized publications or trade fairs for advertising. PT MPUNTI NUTRITION EXPERTISE could use the Client's name and/or their opinion for advertising purposes, but this could only be validated with the express authorization of the client.

  1. INTELLECTUAL PROPERTY

The Client is not allowed in any way to transfer, change and exchange the license rights and obligations that affect this contract, except that the form and content may be altered under the condition that the changes are pre-agreed and in writing from PT MPUNTI NUTRITION EXPERTISE However, any transfer of ownership from PT MPUNTI NUTRITION EXPERTISE is expressly excluded in this contract - or terms and conditions of sale. towards the Client.

  1. SUSPENSION OR TERMINATION OF THE CONTRACT

PT MPUNTI NUTRITION EXPERTISE may, without prior notice, suspend or terminate Clients' access to its services and the NUTRITIONAL AND INTEGRATIVE COUNSELING in whole or in part, for any valid reason, including, without limitation, when:

The Client fails to comply or follow any of the obligations set out herein or any applicable legal provision, license, regulation, directive, code of practice or usage policies.

  1. APPLICABLE LAW AND JURISDICTION

These conditions will be governed or construed in accordance with Indonesian law to the extent not expressly stated.