Intensive Program Purchase Conditions

WEB SALES CONDITIONS AND CANCELLATION POLICY

All contracts, cancellations, returns and modifications of services on this page, http://mpunti.es, will be governed by the contracting conditions set out below.

CONTRACTING CONDITIONS

This contractual document will govern the contracting of services through the website http://mpunti.es, owned by VITALIS SALUD Y BIENESTAR S L under the trademark of M.PUNTI

Acceptance of this document implies that the CLIENT:

- You have read, understand and comprehend what is stated here.

- It is a person with sufficient capacity to contract.

- Assume all obligations set forth herein.

These terms and conditions will be valid indefinitely and will apply to all contracts made through the Mpunti website.

The content of these terms and conditions of sale, as well as any information contained on this website, is subject to change and updates without prior notice. These modifications become effective as soon as the updated terms and conditions are posted on the website. The customer will be subject to the terms and conditions in effect at the time of registration or purchase from the website.

IDENTITY OF THE CONTRACTING PARTIES

On the one hand, the provider of the goods or services contracted by the Client is VITALIS SALUD Y BIENESTAR SL with registered office at C/Paris 62, Barcelona (08029) and email info@mpunti.es

And on the other hand, the Client, registered on the website using their name and email address for which they have full responsibility for use and custody, and are responsible for the veracity of the personal data provided to VITALIS SALUD Y BIENESTAR SL.

PURPOSE OF THE CONTRACT

The purpose of this contract is to regulate the contractual relationship between VITALIS SALUD Y BIENESTAR SL and the Client at the time the Client accepts the corresponding box during the online contracting process.

The contractual relationship of sale entails the delivery of a specific service in exchange for a price determined and publicly displayed on the website.

Definitions:

Within the framework of these terms and conditions, as well as on the website PT VITALIS SALUD Y BIENESTAR SL , the following words are defined as follows:

Client/Patient: The party contracting with VITALIS SALUD Y BIENESTAR SL. The client can be either a natural person, an adult over 18 years of age, or a legal entity.

Website: A virtual learning platform available to the Client by VITALIS SALUD Y BIENESTAR SL , within the framework of these terms and conditions. The URL dedicated to this website is: http://mpunti.es. This website is owned by VITALIS SALUD Y BIENESTAR SL .

CONTRACTING PROCEDURE

In order to access the services offered by VITALIS SALUD Y BIENESTAR SL , the Client must enter a virtual platform where they must freely and voluntarily provide the personal data that will be requested, which will be treated in accordance with the provisions of current regulations on the protection of personal data, detailed in the Legal Notice and the Privacy Policy of this website.

  1. GENERAL CONTRACTING CLAUSES

Unless otherwise stipulated in writing, access to the service implies the Client's acceptance of all these legal conditions. Any condition not expressly accepted in advance and in writing by VITALIS SALUD Y BIENESTAR SL remains final, regardless of when or at what particular moment it may have come to the Client's attention or had any commercial significance for the party.

All paragraphs that make up this contract are relevant even if they are not applicable. It is not possible to selectively interpret or oppose a clause without causing a waiver by VITALIS SALUD Y BIENESTAR SL. taking into account the conditional clauses that constitute the agreement mentioned below (null and void conditions).

  1. RIGHT OF WITHDRAWAL

The Customer has the same rights and deadlines to return and/or complain about any defects or flaws in the service, both online and offline.

If the Customer is an individual, and in accordance with Regulation 6 of the European Communities (Protection of Consumers in Respect of Distance Contracts) Regulations 2001, the Customer has a 7-day right to cancel the distance contract, without giving a reason, and if the Customer exercises this right of cancellation, he or she will not incur any charges or penalties. Notwithstanding this provision, the 14-day period will begin to run on the day on which the Customer makes the purchase and accepts these terms and conditions.

In that case, please write to info@mpunti.es with your account number and ID number to process the refund.

Withdrawal is subject to a series of exceptions, as provided for in the Law. Once the first online consultation has been completed by the therapist and the Client, the consumer acknowledges that they are aware that they will have lost the right to a refund for the entire plan.

The consumer agrees that the first consultation will take place between the first day of payment and the following two weeks.

The consumer agrees that the therapist will respond to emails sent within 24 to 48 business hours.

The therapist will have 7 business days from the last initial visit to submit the therapeutic plan.

From the first visit, you will have 90 days to contact us via email if you purchase the 3-month Intensive Program and 180 days if you purchase the 6-month Intensive Program. All inquiries will be handled within this timeframe.

If the patient does not respond to emails and/or messages sent to schedule appointments within 7 days and the consultation period has ended (3 or 6 months depending on the plan contracted), the consultation will be terminated and the sessions cannot be recovered nor will refunds be issued.

If the MPUNTI team does not respond to messages sent within 7 days, the MPUNTI team undertakes to refund the amount of unresolved inquiries.

The pack will include:


  • Two emails per week can be sent by the patient to the therapists, and responses will be received within a maximum of 24 to 48 business hours.
  • Delivery of a nutritional report by Maria. This will include a menu and recipes prepared by the nutritionist, along with supplementation, if necessary. Adjusted testing will be requested after the consultation.
  • Delivery of a medical report by a team doctor. Medication will be included if necessary.

3-month plans

  • 3 nutritional consultations-PNIE with Maria Puntí of 30'-60'
  • 3 nutritional consultations-PNIE with a Nutritionist/Dietitian-PNIE from the MPUNTI team from 30'-60'
  • 1 initial consultation with the doctor and PNIE team of 60 minutes

6-month plans

  • 6 nutritional consultations-PNIE with Maria Puntí of 30'-60'
  • 6 nutritional consultations-PNIE with a Nutritionist/Dietitian-PNIE from the MPUNTI team from 30'-60'
  • 1 initial consultation with the doctor and PNIE team of 60 minutes

Cancellation or postponement of an already booked appointment must be made at least 48 business hours prior to the session, so that the schedule can be reorganized with sufficient time without causing any harm to the therapist's time or that of other patients. Therefore, appointments not cancelled within this time frame will incur a one-hour session charge.

  1. CLAIMS

Any claim that the Client deems appropriate will be addressed as quickly as possible and can be made at the following contact addresses:

Email: info@mpunti.es

Telephone: +34 722 530271 (WhatsApp)

In the event of a claim or dispute of any kind, VITALIS SALUD Y BIENESTAR SL and the Client agree to attempt to resolve the complaint or conflict amicably. Online Dispute Resolution

In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the online resolution of disputes between the Client/Patient and VITALIS SALUD Y BIENESTAR SL , without resorting to the courts, through the intervention of a third party, called a Dispute Resolution Body, which acts as an intermediary between the two parties. This body is neutral and will work with both parties to reach an agreement, and may ultimately suggest and/or impose a solution to the conflict. Link to the ODR platform: http://ec.europa.eu/consumers/odr/

  1. FORCE MAJEURE

VITALIS SALUD Y BIENESTAR SL shall not be liable for any failure to perform due to unforeseen circumstances or causes beyond the control of VITALIS SALUD Y BIENESTAR SL including, but not limited to, acts of God, riots, embargoes, acts of civil or military authorities, fire, flood, accidents, strikes, lockouts, or shortages of transportation, facilities, fuel, energy, labor or materials. In the event of delay, VITALIS SALUD Y BIENESTAR SL may be excused from performance to the extent delayed or prevented by such causes and for the full period in question.

  1. COMPETENCE

The Client may not assign, transfer, or transfer the rights, responsibilities, and obligations contracted for in the sale. If any provision of these terms and conditions is deemed void or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected in any way, nor shall they be modified in any way.

The Client declares that he/she has read, understood and accepted these General Conditions in their entirety.

  1. OBLIGATIONS OF THE PARTIES

OBLIGATIONS AND RESPONSIBILITY OF VITALIS SALUD Y BIENESTAR SL

7.1 Continuity and consistency of service

VITALIS SALUD Y BIENESTAR SL expressly agrees to provide all its resources in the delivery, availability and provision of services in general and hereby undertakes to fulfill its obligation as a service provider to the best of its ability.

VITALIS SALUD Y BIENESTAR SL undertakes to act with the greatest diligence and attention possible and to proceed to provide a quality service in accordance with generally recognized practices, except in the hypothetical case that the service is suspended, pursuant to special instructions required.

Consequently, VITALIS SALUD Y BIENESTAR SL will be contractually obliged to offer access (24/24) and weekly (7/7), and conditioned to being able to guarantee its services given the supply conditions (subsequent network performance).

VITALIS SALUD Y BIENESTAR SL reserves the right to interrupt service through its server in order to carry out essential maintenance, to improve network performance, or for any other operational reason related to maintenance.

VITALIS SALUD Y BIENESTAR SL, without affecting any of its rights and responsibilities, promises to inform the Client, within a reasonable period of time, of the date on which it proposes to carry out the maintenance, so that the Client can make other arrangements.

The Client acknowledges that the CONSULTANCY may not be available if the Client is unable or incapable of accessing the Internet or this website. VITALIS SALUD Y BIENESTAR SL will not be responsible for the client's inability to access the training under these circumstances.

In particular, the Client is responsible for maintaining their own virus protection and browser version. VITALIS SALUD Y BIENESTAR SL will not be liable for any viruses transmitted through its website.

Likewise, VITALIS SALUD Y BIENESTAR SL disclaims any liability for unauthorized access to computer systems or theft of any data resulting therefrom. However, VITALIS SALUD Y BIENESTAR SL implements appropriate measures to prevent unlawful intrusions. VITALIS SALUD Y BIENESTAR SL shall not, under any circumstances, be liable for any related damages, such as loss of business, loss of profit, loss of value, damages, or expenses.

7.2. Quality of Service

VITALIS SALUD Y BIENESTAR SL undertakes to exercise due diligence and care in its offering, providing a quality service in accordance with normal practices in the field, subject to the interruption of explicitly requested services at the request of the administrative authorities.

If the CONSULTING established by the Client is suspended following a decision by a competent authority, VITALIS SALUD Y BIENESTAR SL will reimburse the Client or offer them a credit valid for one year, equal to the amount of said training offer.

The Parties agree that VITALIS SALUD Y BIENESTAR SL has the right to modify the services without prior notice.

7.3. After-sales services

VITALIS SALUD Y BIENESTAR SL undertakes to provide the Client with the necessary assistance with regard to the CONSULTING acquired online.

CUSTOMER OBLIGATIONS AND RESPONSIBILITY

7.4. Introduction

The Client expressly accepts having verified the compatibility between his/her request and the offer of services and fully acknowledges receipt of all necessary information and advice from VITALIS SALUD Y BIENESTAR SL , so that this agreement can enter into force with binding knowledge and certainty.

The Client guarantees to act under his/her exclusive responsibility if, as a result of accessing the service, this is not carried out in accordance with what may be considered reasonable acts of use by the client, who has access and password and does not respect the general guide and instructions for correct use, initially provided by VITALIS SALUD Y BIENESTAR SL.

The Client, if the conditions are met, must inform VITALIS SALUD Y BIENESTAR SL about these terms and will be responsible for this matter.

The parties relevant to the contract also acknowledge that VITALIS SALUD Y BIENESTAR SL is capable of modifying the provision of the service with complete transparency without the need for any prior communication procedure, other than to inform the Client that the level of provision of services already provided will be adjusted.

The Client acknowledges that it is aware of the provisions of the regulations regarding security (physical safety or security) and operational security. The Client shall be solely responsible for the consequences of non-compliance with these rules and these Terms.

7.5. DEVELOPMENT OF NUTRITIONAL AND INTEGRATIVE CONSULTING

The Client agrees to verify in advance that they are fit to attend the Integrative Nutritional Consulting session. The platform is accessed directly from a computer connected to the internet. VITALIS SALUD Y BIENESTAR SL is not responsible in the event of a lack or deficiency of such a connection.

7.6. CUSTOMER RESPONSIBILITY TOWARDS THE BENEFICIARY.

The Client, by creating a Client profile on the Website, expressly agrees to pay for any registration initiated by the designated Client.

  1. FINANCIAL PROVISIONS

8.1. Prices and billing

VITALIS SALUD Y BIENESTAR SL is committed to displaying its consulting prices in the most transparent manner. The applicable prices are those displayed on the website at the time of the order. Prices are expressed in euros and include taxes. They may be changed at any time without prior notice. All orders are placed in euros and payable in euros. The client is solely responsible for the payment of invoices addressed to them. The entire consulting fee is payable in advance at the start of the purchased service.

8.2. Payment method

VITALIS SALUD Y BIENESTAR SL offers the following payment methods for an order:

Credit or debit card: no discounts or fees will be applied.

The Customer guarantees to VITALIS SALUD Y BIENESTAR SL that it has all the rights to use this payment method by validating the order. The Customer acknowledges that by filling out the appropriate fields, they provide payment information with their full acceptance to make this payment to VITALIS SALUD Y BIENESTAR SL. for the entire amount owed.

The various stages of the payment process are fully encrypted and secure. Order information and card numbers do not circulate unencrypted on the Internet. Card numbers are not printed on documents, invoices, credit card receipts, or other vouchers. Furthermore, VITALIS SALUD Y BIENESTAR SL never accesses the Customer's payment information. The payment gateway does not store card numbers once the payment transaction has been transmitted to VITALIS SALUD Y BIENESTAR SL .

8.3. Ordering and validation process

The application can only be submitted online through the website. The client's application to the CONSULTANCY constitutes an irrevocable act of acceptance of these terms and conditions and may only be challenged in the limited cases provided for in this contract. Consequently, VITALIS SALUD Y BIENESTAR SL In no case can it be held responsible for the non-execution or poor execution of the contracted services due to the entry of the individual client's data.

8.4. Acknowledgment of receipt

The receipt/voucher is sent to the customer as soon as the order is processed. It is legally binding proof of the order when combined with the original invoice.

8.5. Test

In the event of disputes relating to the nature of VITALIS SALUD Y BIENESTAR SL 's services or the Client's use of the website, the information stored on the electronic payment device and within the framework of the automatic collection of information by VITALIS SALUD Y BIENESTAR SL , could be used as evidence between both parties.

8.6. Conditions for the monitoring/control modality of the consultancies:

The time between the first consultation and the check-up should not exceed 30 days. In the case of check-ups and check-up packages, the terms and conditions of each should be reviewed.

The maximum time between check-ups should also not exceed 6 months.

After this time (> 6 months), the initial assessment will have to be done again, since it would not be a follow-up that would be evaluated but rather starting from scratch with an adjusted eating plan.

  1. ADVERTISING

VITALIS SALUD Y BIENESTAR SL may, under certain circumstances, use printed commercial documentation from specialized publications or trade fairs for advertising purposes. VITALIS SALUD Y BIENESTAR SL may use the Client's name and/or opinion for advertising purposes, but this may only be validated with the Client's express authorization.

  1. INTELLECTUAL PROPERTY

The Client is not permitted in any way to transfer, change or exchange the license rights and obligations that affect this contract, except that the form and content may be altered under the condition that the changes are pre-agreed and in writing from VITALIS SALUD Y BIENESTAR SL. However, any transfer of ownership from VITALIS SALUD Y BIENESTAR SL is expressly excluded in this contract - or terms and conditions of sale. towards the Client.

  1. SUSPENSION OR TERMINATION OF THE CONTRACT

VITALIS SALUD Y BIENESTAR SL may, without prior notice, suspend or terminate the Clients' access to its services and NUTRITIONAL AND INTEGRATIVE CONSULTING in whole or in part, for any valid reason, including, without limitation, when:

The Client fails to comply with or follow any of the obligations set forth in this document or any applicable legal provision, license, regulation, directive, code of practice or usage policies.

  1. APPLICABLE LAW AND JURISDICTION

These conditions shall be governed by or construed in accordance with Spanish law insofar as this is not expressly stated.